Ongoing help, from someone who knows your setup.
No call centers, no starting from scratch every time. Monthly Support means a real person who already understands your technology — on your side, every month.
Both plans start with a complimentary consultation so we understand your setup first
Helpful Monthly — $59/mo
For individuals and solo setups.
- 1 hour of remote support included each month — one session, or split into quick helps
- Priority scheduling — first in line on support days
- Member rate on additional time: $99/hr (regular $125)
- Annual security & backup checkup
- Email questions welcome — answered on support days
- Cancel anytime · unused time doesn't roll over
Helpful Business Monthly — $249/mo
For small businesses that need a tech department's help without hiring one.
- 2 hours of remote support & advisory included each month
- Priority response on support days
- Member rate on additional time: $110/hr
- Monthly proactive check-in — updates, backups, quick health review
- Annual technology review with plain-language recommendations
- Vendor liaison — we deal with the ISP so you don't have to
- Month-to-month · unused time doesn't roll over
What these plans are — and aren't
We believe in clear expectations, so here it is plainly: support happens on support days — mon · tue · thu · fri 9am–6pm · sat 10am–4pm PT. Requests outside those hours are handled the next support day.
These plans do not include 24/7 coverage, emergency response, security-software management, or hardware. If your business is growing into needing round-the-clock monitoring, that's genuinely great news — and we'll help you choose a full managed-IT provider when you get there.
Questions people ask
What counts toward my included hour?
Time we spend actively helping you — sessions, quick screen shares, research on your specific problem. Reading your email doesn't start a clock.
What if I need more than my included time?
Extra time is billed at your member rate ($99 or $110/hr) — always confirmed with you before we go over, never a surprise on the invoice.
Why doesn't unused time roll over?
The plan reserves space for you in a small client roster every month — that reservation is what you're holding. It keeps the roster small enough that we actually know your setup.
Can I switch between plans or cancel?
Yes — month-to-month, switch or cancel before your next billing date. No exit interviews, no hard feelings.
Not ready for monthly? A one-time Helpful Session ($119) is a great way to meet.