One problem. One hour. Fixed.
The Helpful Session is a 60-minute remote session for the thing that's driving you up the wall — booked directly, no consultation needed.
Prepaid at booking · remote via secure screen share · anywhere in the US
Who it's for
You don't need a strategy. You need the printer to print, the email to send, or the file to open. Solopreneurs, business owners, or anyone with one stubborn problem and no patience left for it.
What it is
A focused hour, one-on-one, over secure screen share. You show me the problem, I fix it while you watch — and explain what happened in plain language, so it makes sense. Afterward you get a short written summary of what we did.
What fits in a session?
Works great remotely
- Email problems and account setup
- Software installs and updates
- Slow-computer tuneups
- Malware cleanup
- Cloud storage and backups
- Password managers and two-factor setup
- New-computer setup via screen share
- Google Workspace and Microsoft 365
- Wi-Fi and printer settings
- Subscription cleanup
- Security checkups
- Website content edits
- "Is this email a scam?" reviews
Needs hands-on
- Physical repairs
- Part replacement
- Cracked screens
- Cabling and mounting
- Anything requiring hands on the device
For these, book a consultation instead — we'll figure out the right path together.
How it works
1_Tell us about the problem (quick intake at booking)
2_Pay $119 and pick your time
3_We meet on screen share and fix it
4_You get a plain-language summary
Questions people ask
What if my problem is bigger than a session?
Then the session becomes our scoping conversation — we'll map out what's really needed, and your $119 applies toward the larger work. Either way, the hour is never wasted.
What if you can't fix it?
Some problems are hardware, vendor outages, or need more than an hour. If that's the case, you'll leave knowing exactly what's wrong and what the real fix is — in writing.
Do I need to install anything?
Just a screen-share link we'll send with your confirmation. We'll walk through it together — no prep needed.
Can you fix my device remotely?
If it's a settings or software problem, very likely. If it's physical, see the hands-on list above.
Reschedule or cancel per our booking policy — full details at booking. Sessions run during support days: mon · tue · thu · fri 9am–6pm · sat 10am–4pm PT.
Recurring needs?Monthly Support starts at $59/mo — from someone who already knows your setup.